Posts Tagged Western Will County Communication Center

Northwest Homer FPD news

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The family of an Orland Park woman is suing a 911 dispatch company after an ambulance was sent to the wrong address. In July of this year, the husband of Laurelyn Wagner-Pitts noticed his wife was having trouble breathing and called 911. The call was automatically sent to the Western Will County Communication Center according to the lawsuit. The address that appeared on the dispatcher’s screen was listed as Lakeview Trail in Homer Glen. But the emergency was at Lake View Court in Orland Park. Randy Pitts stayed on the line and repeated again that he lived in Orland Park.The dispatcher realized she had dispatched the wrong department.

Pitt’s wife had gone 17 minutes without oxygen. It would be 49 minutes from the time of the 911 call and arriving at Silver Cross Hospital. She died in August after the family took her off a ventilator.

The lawsuit filed in Will County Court is suing Western Will County Communications and the Northwest Homer Fire and Ambulance Protection District.

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The family of a woman who died last summer when an ambulance was dispatched to the wrong address, has filed suit against the dispatch center and an Illinois fire department.

Laurelyn Wagner-Pitts, 60, suffered a cardiac arrest on July 30, 2016. Her husband, Randy Pitts, called 911 and requested an ambulance from the Western Will County Communication Center. The dispatcher had some difficulty with the address and initially sent an ambulance from the Homer Fire Department to a different location.

Approximately 10 minutes later the mistake was realized and an ambulance from the Northwest Homer Fire and Ambulance Protection District was dispatched. By the time it arrived, Wagner-Pitts had been without oxygen for an estimated 17 minutes. She passed away in August when her family took her off a ventilator.

The suit was filed by Wagner-Pitts’s two sons, Matthew and Eric Schlottman. It names the Western Will County Communication Center and Northwest Homer Fire and Ambulance Protection District as defendants. More on the story.

thanks Scott

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Will County 911 dispatch

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Will County must have a plan to consolidate its six 911 dispatch centers into three by next July, and everything from where those centers should be located to how they should be funded to what they should include are unanswered questions.

In fact, there are only two knowns, according to Steve Rauter, executive director of WESCOM – Western Will County Communication Center – and chairman of the Will County Emergency Telephone System 9-1-1 Board long-range planning committee:

  1. A plan must be submitted to the state by July 2016;
  2. The plan must be implemented and the work completed by July 2017.

Failure to do so could result in the state cutting off the funds the county receives from fees collected by the state from phone service carriers, Rauter said.

“We’re taking this law seriously,” he said. “The Illinois State Police are writing the enforcement rules and administrating them, and if we don’t follow them they’re not going to fund us.”

In Will County, the largest of the dispatch centers is Joliet, which answers police and fire calls for city residents, and WESCOM which is located in Plainfield and handles calls for 19 communities, including Bolingbrook, Wilmington and Braidwood in Will County.

The other centers are in Romeoville, Crete, Frankfort (servicing the Lincoln-Way communities) and Will County, which handles only emergency calls in some unincorporated areas and does not dispatch firefighters.

While the general consensus seems to be that altering Joliet or WESCOM would not make sense, there’s no guarantee that won’t change as serious discussions get started this month and next, said Will County Undersheriff Bob Contro, who represents the sheriff’s office on the Will County Emergency Telephone System 9-1-1 Board and is working with county officials on plans for a new law enforcement campus.

One of the new dispatch centers could be part of the sheriff’s office building on the Laraway Road, construction of which is to start next year, but time is tight if a decision is going to dovetail with the design phase of the project, which is to start before year’s end, Contro said.

“All I can say right now is everything is on the table,” Contro said.

The General Assembly mandate for consolidation was signed by the governor this spring. Its goal is to reduce the number of dispatch centers in Illinois in order to reduce the time needed to trigger emergency service. Calls that must be transferred between centers before police or firefighters can be dispatched lose precious time during emergencies.

The long-range goal is to have a system that is consolidated statewide, Rauter said. The state plans to hire a consultant as the first step toward accomplishing that, although financially the concept is daunting given that Illinois cannot tap federal grant money because it has diverted 911 funds in order to balance the state budget shortfall, Rauter said.

It’s also not clear how much state grant money will be available to counties to accomplish consolidation given that Illinois must also fund new systems in nine counties where 911 service is not available at all, he said. That will be determined once the governor appoints a board to oversee consolidation planning for the state – something that’s expected before the end of the month – and those board members determine exactly what’s to be included in the plans counties must submit by July 2016.

If the Joliet and WESCOM systems are chosen to be two of the three dispatch centers for Will, the remaining portion of the county would be covered by just one center.

Ideally, that center would be part of the new law enforcement campus, said County Board member Denise Winfrey (D-Joliet), who is a member of the board’s capital improvements committee.

The county could also decide it will not be involved in dispatching at all, and cede what it currently does to a new center that could be built elsewhere, Rauter said.

Beyond that, there are myriad other factors to decide, including which communities will be served by the new center, whether Joliet and WESCOM will need to pick up additional towns, how much equipment will be needed for the new building, what needs to be added to the existing centers, and how much each community pays, Rauter said.

Typically, costs are based on the volume of calls a town receives, with smaller towns paying less than larger, he said. But should communities that need a new center pay more than WESCOM communities, which helped fund a new center just three years ago, he asked.

Previous posts about issues with the 911 system in Will County are HERE and HERE

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Bolingbrook announces savings from outsourcing 911 call center

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Outsourcing 911 service in November has saved Bolingbrook $319,000 while maintaining excellent response times, officials say. Instead of staffing its own call center, the village is now one of 21 entities under the umbrella of the Western Will County Communication Center, or Wescom.

“The consolidation worked for us, financially, on both the police and fire sides,” said Thomas Ross, Bolingbrook public safety director who serves as chief of both departments. “We’ve calculated that it’s about 22 percent less expensive than running our own 911 call center.”

Nineteen full-time positions with the accompanying overhead of pay benefits were eliminated, but Wescom immediately hired many of those workrs. With a population of more than 73,000, Bolingbrook employs 113 police officers and 86 firefighters.

…  the transition to Wescom was seamless, in part because both used similar telecommunications equipment. Bolingbrook has become Wescom’s busiest client for police calls and second-busiest for fire response, behind Lockport.

Officials say 911 response times have remained steady with increased efficiency through economies of scale.


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