Excerpts from wjol.com:
The family of an Orland Park woman is suing a 911 dispatch company after an ambulance was sent to the wrong address. In July of this year, the husband of Laurelyn Wagner-Pitts noticed his wife was having trouble breathing and called 911. The call was automatically sent to the Western Will County Communication Center according to the lawsuit. The address that appeared on the dispatcher’s screen was listed as Lakeview Trail in Homer Glen. But the emergency was at Lake View Court in Orland Park. Randy Pitts stayed on the line and repeated again that he lived in Orland Park.The dispatcher realized she had dispatched the wrong department.
Pitt’s wife had gone 17 minutes without oxygen. It would be 49 minutes from the time of the 911 call and arriving at Silver Cross Hospital. She died in August after the family took her off a ventilator.
The lawsuit filed in Will County Court is suing Western Will County Communications and the Northwest Homer Fire and Ambulance Protection District.
Excerpts from the firelawblog.com:
The family of a woman who died last summer when an ambulance was dispatched to the wrong address, has filed suit against the dispatch center and an Illinois fire department.
Laurelyn Wagner-Pitts, 60, suffered a cardiac arrest on July 30, 2016. Her husband, Randy Pitts, called 911 and requested an ambulance from the Western Will County Communication Center. The dispatcher had some difficulty with the address and initially sent an ambulance from the Homer Fire Department to a different location.
Approximately 10 minutes later the mistake was realized and an ambulance from the Northwest Homer Fire and Ambulance Protection District was dispatched. By the time it arrived, Wagner-Pitts had been without oxygen for an estimated 17 minutes. She passed away in August when her family took her off a ventilator.
The suit was filed by Wagner-Pitts’s two sons, Matthew and Eric Schlottman. It names the Western Will County Communication Center and Northwest Homer Fire and Ambulance Protection District as defendants. More on the story.
thanks Scott
