Northwest Central Dispatch Services

Posts Tagged Northwest Central Dispatch Services

Northwest Central Dispatch System receives accreditations

Apr 6

Posted by Admin in Fire Service News | Comments off

Northwest Central Dispatch System (NWCDS) earned accreditation as an Emergency Fire Dispatch Center of Excellence and reaccreditation as an Emergency Medical Dispatch Center of Excellence from the International Academies of Emergency Dispatch (IAED).

They have the distinguished honor of becoming the 31st Emergency Fire Dispatch Accredited Center in the world and the first in the state of Illinois. NWCDS was the first Emergency Medical Dispatch Center of Excellence in the state in 2010.

John Ferraro, NWCDS executive director, said the honor of becoming an accredited center is only possible because of the hard work, experience, and professionalism of the telecommunicators.

The IAED is a nonprofit, standard-setting organization promoting safe and effective emergency dispatch services worldwide. Comprised of allied academies for medical, fire, and police, the IAED supports emergency related research, unified protocol application, legislation for emergency call center regulation, and strengthening the emergency dispatch community through education, certification, and accreditation. An Accredited Center of Excellence (ACE) is the highest distinction in 911 emergency communications services.

The multijurisdictional 911 center services Arlington Heights, Buffalo Grove, Elk Grove Village, Hoffman Estates, Inverness, Mount Prospect, Palatine, Prospect Heights, Rolling Meadows, Schaumburg, and Streamwood.

thanks Dan

Tags: Emergency Fire Dispatch Center of Excellence, Emergency Medical Dispatch Center of Excellence, John Ferraro NWCDS executive director, Northwest Central Dispatch Services, Northwest Central Dispatch System

Barrington Countryside Fire Protection District to join NWCDS

Jan 28

Posted by Admin in Fire Department News | 1 Comment

From the Barrington Countryside Fire Protection District website:

The Barrington Countryside Fire Protection District (BCFPD) Board of Trustees, at its December 21st meeting, approved a resolution to negotiate a contract for emergency dispatch services with nationally-accredited Northwest Central Dispatch Services (NWCDS). The unanimous vote reflects District officials’ ongoing efforts to improve service to residents.

The decision follows an in-depth analysis completed by BCFPD officers that confirmed NWCDS’ operations and its use of the advanced STARCOM radio system. This will improve communication between firefighter/paramedics and dispatchers, particularly in areas of Barrington Hills, Inverness, South Barrington, Lake Barrington, and unincorporated areas served by the District.

If approved by the NWCDS Board of Directors, NWCDS would begin providing dispatch services to BCFPD in early 2017. The District’s agreement with its current dispatch provider, Round Lake Beach-based CenCom E9-1-1, requires a 12-month notice before the existing contract can be cancelled.

Established in 1972, NWCDS is a regional dispatch center based in Arlington Heights that serves 12 area communities and public service departments – including several that have automatic aid agreements with the Barrington Countryside Fire Protection District. It was the first dispatch center in Illinois to earn accreditation as an EMD Dispatch Center of Excellence by the National Academies of Emergency Dispatch.

Tags: Barrington & Countryside Fire Protection District, Barrington Countryside FPD to join NWCDS, CenCom 911 Dispatch, Northwest Central Dispatch Services